[Zenoss-dev] Adding free form text field to Event Console?

[mikez]

Greetings.

I've checked through Zenoss' docs, searched through the user & dev forums and the dev tickets for an answer to my question, but I'm (obviously) new to Zenoss and the forums so apologies if this was answered elsewhere.

What I'm looking for is a way to add a field to the Event Console which would allow users to enter a dozen or so characters of text for a given event - we'd use this to keep track of which tickets are opened for outages/issues. Is there a way to do this with Zenoss out of the box? If not, what would be needed to changed to make this possible?

It's been suggested that one could use the 'log messages' function in the event's detailed information. My concern with using the log message is that it isn't in the main face of the event console. I work in an operations center that monitors a very large network, and we need to be able to see at a glance which alerts have trouble tickets associated with them and if so what that ticket number is. Checking the log message involves clicking through a couple of windows. Also, having this 'trouble ticket' field in the console face would allow you sort the alerts based on which had tickets open on them and which didn't.


Thanks in advance!




-------------------- m2f --------------------

Read this topic online here:
http://community.zenoss.com/forums/viewtopic.php?p=16755#16755

-------------------- m2f --------------------